OUR STORES

VISIT OUR NEW
STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

All products are shot in real objects, and the items you receive are consistent with the pictures. Minor color differences may exist due to different screen displays, which are not product quality issues.

  • Concise version

     

    We take real photos of every item, so you will get the product as shown in the picture. Slight color deviation caused by monitors is inevitable.

Where can I view my sales receipt?

Please log into your account, go to the "Orders" section, open the corresponding order, and you can view and download your sales receipt there.

How can I return an item?
  1. Log in to your account and enter the order page of this item.
  2. Submit a return application, select the return reason and upload related photos if needed.
  3. We will review your request and send you our return warehouse address within 24 hours once approved.
  4. Pack the product in its original unused condition with all original packaging and accessories, then ship it back.
  5. After we receive and inspect the returned item, we will process your full refund to your original payment method within 1–3 working days.
Note: Returns are only available within 30 days after delivery; return shipping fees shall be borne by the buyer unless the item is defective or sent incorrectly by us.
Will you restock items indicated as “out of stock?”

We plan to restock this out-of-stock product, but we don’t have a confirmed arrival date yet.

 

You may sign up for restock alerts on the product page, and we will reach out to you once new goods arrive.

 

We also have similar styles in stock that you can check out.

Where can I ship my order?

We ship to most countries and regions around the world. You can check all available shipping destinations on the checkout page before payment. If your address cannot be selected, it means we do not support delivery to that area temporarily

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS