1. Order Processing TimeAll orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.We strictly inspect all products before packaging and shipment to ensure item quality and correct inventory. During peak seasons, sales promotions, or inventory updates, processing time may be slightly delayed.2. Shipping Methods & Delivery TimeWe offer international standard shipping and expedited shipping options for most countries worldwide. Delivery times are estimated and not guaranteed.Standard Shipping: 7–15 business daysExpress Shipping: 3–7 business daysDelivery delays may occur due to customs clearance, local logistics delays, remote areas, weather conditions, or global shipping peak periods.3. Shipping FeesShipping costs are calculated based on item weight, package size, and your delivery country. The exact shipping fee will be displayed at checkout before you complete payment.Free shipping offers are occasionally available for orders that meet the minimum order amount requirement.4. Order TrackingOnce your order is shipped, you will receive a confirmation email containing yourtracking number and tracking link. You can monitor your package status online in real time.Tracking information may take 24–48 hours to update after shipment due to logistics system synchronization.5. Customs, Duties & TaxesAll international shipments may be subject to import duties, taxes, or customs clearance fees based on your local government regulations.These additional fees are the customer’s responsibility. We do not cover customs duties, import taxes, or brokerage fees.Customs inspection may also cause delivery delays, which are beyond our control.6. Shipping Restrictions & Remote AreasWe ship to most countries and regions globally. Some remote areas may require additional remote delivery fees or longer transit time.If your location is temporarily unavailable for shipping, we will contact you promptly to cancel the order or provide a full refund.7. Lost, Stolen or Damaged PackagesOnce the package shows delivered on the tracking system, we consider the delivery completed. Please check your mailbox, front door, building reception, or contact local courier for missing packages after delivery.For packages confirmed lost in transit, we will provide free reshipment or full refund after logistics verification.8. Incorrect Delivery AddressCustomers are responsible for entering the correct and complete shipping address. We do not take responsibility for undelivered or returned packages caused by incorrect address information.Address modifications are only available before shipment. Once the order is shipped, address changes cannot be supported.9. Returned & Undeliverable PackagesIf the package is returned due to unsuccessful delivery, customer refusal to pay duties, or invalid address, the return shipping cost and handling fee will be deducted from the refund amount.10. Force MajeureWe are not liable for delivery delays caused by uncontrollable factors including but not limited to natural disasters, epidemic control policies, international shipping suspension, customs policy changes, and carrier service interruptions.11. Contact UsIf you have any questions about shipping, delivery status, or logistics issues, please contact our customer support team. We will reply within 24 hours.
